Warranties & Care

Our jewellery is made to live in and never hold you back. Fully waterproof and tarnish-free, each piece is designed to be loved for a long time. And we stand behind that promise.

Lifetime colour warranty

We believe in the quality of our materials so much that we offer a lifetime colour warranty for all our jewellery. If your item loses its colour under normal wearing conditions, just reach out and we’ll replace it for free. No fuss. Just our promise.

1-year warranty for faulty items

In addition to our lifetime colour warranty, we also offer a 1-year warranty for any manufacturing faults. This includes issues such as broken clasps, loose settings, or faulty links, so you can enjoy your pieces with confidence.

Care guide

Our jewellery is waterproof and tarnish-free, which means it’s effortlessly low-maintenance. Simply store your pieces in a pouch or their original packaging when you’re not wearing them, and clean them regularly with a microfibre cloth to keep the shine and prevent any dirt build-up. 

How to submit a claim

If you're experiencing any issues with your jewellery and want to submit a claim for a discoloured or faulty item, simply email us at info@saltyclouds.com with the following details:

• Current shipping address
• Your order number
• The item that’s damaged
• A brief description of the issue
• A photo clearly showing the discolouring or fault
• A video if helpful (for example, showing earring clasps)

Please note, our warranties don’t cover:

• Accidental damage, loss, or theft
• Normal wear and tear, including minor damage (e.g. fading on high-friction areas after years of love)
• Broken clasps, stretched chains, or lost pearls caused by impact or improper use
• Damage from harsh chemicals (bleach, chlorine, acetone, strong perfumes, sanitiser)
• Earring posts or ear wires (the part that goes through the ear)

Still have questions?

We’re always here for you! Just email info@saltyclouds.com and we’ll get back to you as soon as we can.

You’re the absolute best part of Salty Clouds - thank you for being here ♡